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For general questions about our site and the highesthonor.biz process, consult the FAQs first, then contact us directly.

Frequently Asked Questions

I want to include my logo or graphic on my awards. Do you accept digital artwork?

Yes, acceptable vector based images maybe added to award for $5.00.  Vector based formats include the following:  Adobe Illustrator 8.0 or lower (.ai); CorelDraw 9.0 or lower (.cdr); and Encapsulated Post Script (.eps). 

Other artwork in bitmap format (i.e., .jpg or .gif) is acceptable, although there will be a one time charge of $35.00 to re-format the artwork.

Upon completion of your order, you can select the link to email the desired graphics for your order.

What is the usual production time for my order?

Normal production time for most items is 5 working days upon artwork approval. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Advising us in advance of your planned presentation date is highly recommended. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for expedited shipping and/or priority or rush service.

How much does engraving or etching cost?

All lettering for most of our products is included at NO ADDITIONAL COST. Some items may require a Setup Fee, which is indicated with the item pricing.  Our Setup Fee covers the cost of prepping each item for etching or engraving.  

Will I be notified when my order does ship?

Yes, we will email you with notification that your order has shipped, including courier tracking information.

What methods of shipping are available and at what cost?

We will ship your order via UPS Ground service unless otherwise instructed by you at the time of your order. Orders requiring special shipping (UPS 3 Day Select, UPS Blue Label or UPS Red Label) will be charged for shipping costs accordingly.

What if my awards arrive damaged or engraved incorrectly?

In the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling or missed error on an approved proof) we will still replace the incorrect piece(s) as quickly as we can, however, replacement and shipping charges will apply. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.

If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.

Can I return any items for a refund?

Because of the highly personalized nature of award products, we do not issue refunds. 

Can I cancel or change my order?

Please notify us immediately if you wish to cancel or change an order.  Depending on the status of the order a cancellation/change fee of 15%-100% will apply.

What methods of payment do you accept?

We will accept MasterCard, Visa, American Express, or Discover via the Internet at time of order. Your card will be charged when the order is placed.

Will you sell or otherwise distribute my email address or other information about me?

Highest Honor, Inc. will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you